FAQs

1. What is TrexaKart.in?

TrexaKart.in is an online shopping platform offering high-quality, trend-driven products curated for the modern Indian consumer. We provide fast, reliable shipping across India along with a 7-day return and replacement policy.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for all orders. There are no additional charges for COD. Please ensure you have the exact amount ready at the time of delivery.

3. What is your shipping timeline?

Orders are typically processed within 1–3 business days and delivered within 5–7 business days from the date of dispatch. Delivery times may vary based on your location.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email. You can also use the “Track My Order” option on our website to check the status.

5. Do you charge for shipping?

No. We provide free shipping across India on all prepaid and COD orders.

6. What is your return policy?

We offer a 7-day Return & Replacement Policy from the date of delivery. Products are eligible for return if:

  • The item received is incorrect, damaged, or defective
  • The return request is made within 7 days
  • The product is unused, with tags and original packaging intact

7. How do I request a return or replacement?

Please email us at trexakart@gmail.com with your order number, photos of the item, and reason for return. Once approved, we’ll schedule a reverse pickup and initiate a refund or replacement.

8. Do you ship internationally?

Currently, we ship only within India.

9. Can I cancel or modify my order?

Orders can be cancelled or modified before they are shipped. Please contact our support team as soon as possible at trexakart@gmail.com.

10. How can I contact customer support?

You can reach us at: